When we first started our building work, I was terrified. It’s such a huge investment, and there’s so much that can go wrong. I spent hours Googling, searching on Facebook, and asking around — but couldn’t find any clear recommendations.
We met with eight different suppliers, and when we came across Warm Roof, I immediately liked them. Still, I hesitated because they were a smaller company. So, I decided to go with Anglian Home instead. Even though I’d read plenty of negative reviews, I assumed a big company would be the safer choice. The sales rep was great on his house visit - but after that, things went downhill fast. Communication was terrible. I waited ages for replies, emails went unanswered, and I couldn’t shake the feeling that if service was this bad before signing, it would be even worse after, especially if I ever had an issue!
That’s when I decided to trust my gut and go with Warm Roof and it turned out to be the best decision I could have made! Every single step of the process was flawless. Shaun was patient and responsive, answering all my (many!) questions. The installation team was fantastic, even making a last-minute change when I changed my mind, something they had every right to refuse. But Shaun went above and beyond to make sure I was completely happy.
And I am! The finished result is absolutely perfect. The difference in the warmth of our house is incredible, far beyond what we expected.
I honestly cannot recommend Warm Roof highly enough. Shaun even has my number if anyone ever wants to confirm my recommendation personally.
